Friends of Milliner House

Since the onset of the Covid-19 pandemic, the landscape of volunteering in care homes has undergone significant changes. The routines and protocols that once defined volunteer work have shifted, leading to alterations in how volunteers engage with residents and support care home operations. This period of change has brought about a variety of challenges and uncertainties for both staff and volunteers alike.

The pandemic has introduced new safety measures and social distancing guidelines that have impacted traditional volunteer activities. Many long-standing practices have had to be adapted or paused, which has in turn affected the way volunteers contribute to care homes. Additionally, the pandemic has brought about changes in staffing levels and volunteer participation, creating a sense of unpredictability and adjustment for everyone involved.

Recognising these shifts, there has been a growing need to provide additional support and guidance for volunteers as they navigate these new circumstances. To address this, we are excited to introduce a new initiative designed to enhance support and foster a sense of community among our volunteers.

Starting from this month, we will be holding open Zoom sessions on the first Tuesday of every month at 2pm. These virtual meetings are specifically aimed at providing a platform for volunteers to connect, share experiences, and discuss any uncertainties they have about their roles. The sessions will offer an opportunity for volunteers to catch up, ask questions, and receive updates on any changes or new protocols affecting their volunteering experience.

If you would like to join these open Zoom sessions and be part of the ongoing conversation about volunteering in the current environment, please reach out to Sona Sladkova at sona.sladkova@attend.org.uk. By emailing Sona, you will be added to the Zoom invite and receive all the necessary details to participate.

We believe that by coming together in these virtual gatherings, we can strengthen our volunteer community, provide mutual support, and continue to make a positive impact in the lives of those in care homes. Your participation is important, and we look forward to seeing you at our first session and beyond

This season, Friends of Milliner House made sure that no one is left out of the Christmas festivities.

To make the season a little warmer for the residents at Milliner House, Friends purchased 6 bottles of prosecco, 3 bottles of Sherry and 3 bottles of Baileys for them to enjoy. 

Friends of Milliner House wish all the residents and staff a very Merry Christmas.

Friends of Milliner were able to return to the home and support the residents after not being allowed in since the beginning of the pandemic. They were able to support the residents with the purchase of stock for the trolley such as Maltesers, chocolate buttons and cans of diet Coke

If you ask a resident about their favourite activities, chances are they’ll mention sing-alongs.

Singing anything from famous hymns to the songs that defined their generations, residents love karaoke sessions as they lift their spirits and bring back fond memories. Music is in fact great at improving mood, behaviour and wellbeing.

Friends of Milliner House were delighted to purchase another karaoke machine for the care home. Both staff and residents appreciated the addition. It’ll mean even better karaoke sessions, bringing residents together to share their joy of singing.

Following the lockdowns, Tesco set up a short-term fund to support local communities: the Tesco Bags of Help COVID-19 Communities Fund. It provides £500 to organisations supporting vulnerable groups. The Friends of Milliner House are delighted to announce they have received the funding.

The money served to buy tablets, which can help reduce residents’ isolation, provide them with entertainment, and aid them in their physical activities. Part of the fund went towards games such as playing cards and jigsaws, and resources to help residents keep an active mind, like puzzles and quizzes. Moreover, thanks to the Tesco funding, the Friends and the care home staff were able to purchase a dartboard, a karaoke machine and a pool table.

Reducing isolation and helping residents stay active is especially important during challenging times like those we’re currently living. Hence, the Friends of Milliner House truly appreciate programmes like the Tesco Bags of Help, which allow organisations to make a real difference and positively impact lives.

The coronavirus lockdown has suddenly changed everything. Volunteers had to stop going in to the care home and, in most cases, not even families are now allowed to visit their relatives. In such a difficult situation, there’s something that could make things worse and shouldn’t be underestimated. It’s isolation.

The Friends of Milliner House Care Home are therefore truly happy to be participating in the Keeping Connected Project. To help ease residents’ isolation, the local community – together with volunteers – will keep in touch with residents through letters and cards, sent to them on a regular basis.

While we hope things can go back to normal as soon as possible, it’s heartwarming to see people coming together to help each other, supporting the more vulnerable and keeping connected.

Dear Care Home Friend,

In less than a month it feels like everything has changed. As I was looking at my diary for March, we had committee meetings planned for most homes, and lots of volunteers on the brink of starting. I did get to a Dementia Cafe in very early March but within days we were having to look at everything differently.

In all homes, we have no volunteers going in. Understandably, most care homes won’t even allow families to visit residents except in very extenuating circumstances.

We regularly hear from volunteers who want to help, to continue to do something to support the residents and staff of the home that they are supporting. If any of you have any thoughts about something volunteers might practically do, please let us know.

So what are we doing? The King’s Fund, where our offices are located, shut down  at very  short notice. The last few hours looked a bit like we are passengers on the Titanic grabbing the essentials for an unknown period in the lifeboats. At this point, the care homes support team are all set up to work from home.

You may continue to hear from Sona who is totally reviewing and updating all our records relating to volunteers. We are contacting some as part of the process. Also we are continuing to have regular enquiries from people who want to get involved once we come out the other side of this current situation. We are processing their applications, taking up references etc.

Alongside this Said and Kim are getting the financial records up to date. Today is the last day of the care home groups financial year, so there is plenty to do to prepare the draft accounts.

Alongside this we are continuing to look for funders who might support the projects you have told us you would like to do.

So, while perhaps less physically present, we are continuing to work hard to ensure these projects are in the best position they can be, once we return to practical day to day volunteering in the homes.

Once again, if you have any ideas on what else we might do now, do get in touch. In the meantime, do stay safe and well.

With very best wishes

Nichole Wheaton

Head of Projects Delivery
Tel: 020 7307 2570
Email: nichole.wheaton@attend.org.uk
Web: www.attend.org.uk
Online shop: www.buy.at/attend

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Working at Milliner House has proven to be Riki’s favourite pastime; the opportunity to aid in the wellbeing of vulnerable elderly residents is something Riki finds incredibly rewarding.  Although many residents living with dementia or other neurodegenerative conditions, Riki is overjoyed when residents trust and remember her, allowing her to develop personal bonds with them. Her role at Milliner House involves facilitating daily activities, such as colouring or gardening, and she is in charge of the tea room and the trolley service, which is very popular amongst residents due to the treats that are on offer.

Riki describes that she is lucky to be enriching the lives of the residents, acknowledging the part she has played in making a massive difference to their lives, but she also recognises that she has taken several skills and attributes away with her due to her time volunteering at Milliner House. Patience and compassion are key attributes to have when working in a field like this- much of the time, residents can be frustrated and dealing with mental health issues such as depression due to the challenges they face, but Riki notes that being able to put a smile on their faces is one of the best parts of the job; ‘’A lot of the time, the spirit is willing, but the body isn’t- taking that anger, processing it and putting it back into something more positive is rewarding.’’

Riki has learnt a lot from her time volunteering- when asked what advice she could give to others considering volunteering, Riki advises ‘’be open to the experience- don’t go in with preconceptions. You won’t always be right- everyone’s different, so something that’s true for one person might not be true for all. These are wise words to live by.’’ Riki recognises that volunteering at a care home can be challenging, but modifying your approach and trying again is part of the process. Riki credits her time at Milliner House as encouraging her to continue volunteering, particularly with the elderly, as she loves the sense of fulfilment she’s left with.

Volunteering at a care home then seemed like the next step to take, and when researching volunteering positions, the opportunity with the Friends of Milliner House resonated with him; Sean credits this to the influence of his grandmother, who he left when moving to the UK from Zimbabwe.

With a passion for singing, Sean would love a career in the music industry, but meanwhile enjoys performing for family and friends and in other small gatherings, and he is also currently entertaining the idea of performing for staff and residents at Milliner, something everyone would look forward to.

Maintaining a busy schedule did not deter Sean from applying to volunteer at Milliner House. Balancing college three days a week and part-time work two days a week with volunteering at the care home for others would be a struggle, but Sean finds comfort and satisfaction spending his free time with residents.  Sean also feels while working at Milliner House, which was inspired by his grandmother, he has found a way to remind himself of her while she remains miles away.

Sean’s roles and responsibilities at Milliner House revolves around enriching the lives of the residents, which includes partaking in activities with them such as colouring and snooker, as well as supervising the trolley service and the tea room. Sean appreciates the opportunity to put a smile on the faces of residents, but he acknowledges that it works both ways- although he knows his presence is valued by the residents, who are eager to talk to him as well as appreciating the fact that he is someone they can talk to, he notes that he enjoys it as well; being trusted and acting as a source of comfort for residents is something Sean views as rewarding.

Sean credits his time working at the care home as he’s noticed a development in certain skills and attributes, particularly his communication skills- a large part of the role is keeping the residents’ company, so the ability to maintain a conversation with them and make them feel respected are values Sean has picked up. His ability to remain patient has developed immensely- it is easy to overlook people in care homes, especially as they face increasing struggles, so understanding them and refraining from making assumptions are key qualities Sean advises one to have if considering volunteering.

Overall, Sean’s time at Milliner House Care home volunteering with elderly people has taught him life skills people his age are far from learning, but Sean undoubtedly appreciates the worthwhile experience.

Other than being interested in saving people’s lives, Danny is a passionate twice-a-year gym goer and a football enthusiast who would be even more football-enthusiastic if only time allowed him to be. In addition to his studies, volunteering and other interests, Danny is also a part-time worker at an Italian restaurant.

Danny has always been ambitious and outspoken – only at the age of 12 he conducted an interview with the Deputy Prime Minister Nick Clegg via BBC’s School Report. He has also taken his stance in a radio interview against gun violence. “I like getting involved in projects and events in and out of school, I am always super active”, he explained.

During spring Danny found the opportunity to volunteer with Friends of Milliner via do-it.org, “I thought it would be a great thing to do, I didn’t have any commitments at the time and wanted to give back to the community, so I decided to become a Befriender”, he said. Danny’s aim was also to gain some experience relevant to his prospective course. He was put in contact with Friends of Milliner at once and has developed good relationships with the staff and the residents straightaway, “they were all very helpful”, he explained. “David then suggested that I volunteer with the Trolley Service, which works like a tiny shop on wheels for the residents”, Danny continued. “This way I got to know every single person at the care home”. Working with the residents has brought them and Danny closer together over time, “it means a lot when they recognise and trust you”, he emphasised.

Working with residents at a care home is an extremely interesting experience, especially when neurodegenerative conditions come to account. Many of the residents suffer from dementia, who due to the symptoms of memory loss tend to be quite repetitive, “I often go in and hear the same stories from the same people but I am so happy to just sit down and listen to them because that’s what makes the residents happy – to have someone attending to them”, Danny explained. Furthermore, attempts to address residents’ individual needs are vital whether it be speaking a bit louder to a resident with a hearing impairment or reintroducing one’s self multiple times to a resident who has already forgotten the volunteer’s name. However, at times these situations can be almost comical, “Once I spoke to a resident whose hearing was going and I started speaking much louder. They brought me right back to the ground with the ‘I’ve got dementia but I’m not deaf’ punchline”, Danny giggled whilst reminiscing. “It’s a constant learning process and as time goes by you just get better and richer of knowledge”, he added.

Volunteering has helped Danny develop a strong set of skills, particularly his communication skills, “before I thought I was good but I just keep learning more and more”, he explained. Patience and confidence are on the list of attributes that working with Friends of Milliner has evoked, “it can be difficult at times, but being patient is intrinsic in understanding others and their medical conditions”.  This was all possible thanks to all the time that Danny has devoted for the residents of Milliner Care Home, “I think this is indeed the greatest benefit of the role, forming these long-term relationships with people and catering for them”, he explained. “You would never be able to see how gratifying the feeling of a resident’s trust is unless you volunteered in such settings”. Being around the elderly has made an impact on the prospective medicine student so great that he now considers a career in geriatrics, “people at an advanced age need to be looked after with just as much care and devotion as others”, he explained. “It is so important to look after the elderly”, Danny emphasised. Loneliness amongst care home residents begins to be addressed more firmly and volunteers like Danny play a remarkable role in tackling the issue. “Volunteering with residents brings challenges but I would encourage anyone to go for it and give it a go as long as they can commit”, Danny stressed that consistency is key. “Nothing is more gratifying than knowing that you have made someone’s 10 minutes of the day better, even if they immediately forget about it. You then just do it again.”

The service offers residents of Milliner House Care Home a range of goods to purchase including books, music records, cards, toiletries, gifts, and sweets. The residents can make independent choices and treat themselves or their loved ones by choosing items from the “shop on wheels”.

Not only does Trolley Service respond to residents’ need of purchasing basic goods, but it also provides an opportunity to chat with volunteers on duty. Visiting the residents’ room on a regular basis allows volunteers to engage with residents and brighten their day with a chat. Conversation – a seemingly simple act – can make a great impact on an elderly person’s sense of well-being. The Trolley Service also captures some of the elements of life happening outside of the care home which residents long for the most. Incidental chit-chats resulting from the service stand a chance to become a beginning of friendships and meaningful relationships between residents and volunteers, allowing volunteers to play an active role in making residents’ lives more enjoyable.

As part of his role, he is patron of each of the friends groups in care homes.

Pictured here, he is talking to Nichole, project manager, and Kahlil who is newly appointed to the team. He was delighted to hear of the progress to date.

The Friends of Milliner House Care Home are really grateful for the clocks, karaoke machine easing the isolation for residents in lockdown, and drinks for residents and staff to enjoy at Christmas time.

That being said, she devotes her volunteering time to the Milliner House Care Home. Presently, she still volunteers here on a weekly basis and looks at every possible opportunity to attend the volunteer hours, even while she cared for her two parents as well as her son and daughter at the same time. Ellen admires how much love the residents have for her and the warm feeling that surrounds the care home each day she volunteers. She has a lot of specific experience in her personal life of working with people who have dementia, but she spoke about how all of that experience in the hospitals was very much different from her volunteering role at Milliner House.

For many years, she cared for her father who suffered from a stroke as well as her mother who had chronic problems in her leg. Now, she cares for her daughter who has special needs and attends anger management classes with her son. There is a very close correlation to the ways in which she learned how to be more specific and direct when speaking with her son and daughter to how she communicates on a weekly-basis with the residents.

Her time at Milliner House Care Home has been different in many ways from her studies at the University as well as her daily routines at the hospital. She loves seeing how much closer her family has become with each other after she developed different social skills from the interaction with the residents.

At first, Ellen struggled with finding out what the residents loved to do, but after clarifying with staff, her volunteering time became more enjoyable and easier because she was able to put together an agenda of activities or topics to talk about that she knew would excite and energise the residents. Ellen works closely with the activities coordinator now to plan games and events for the clients inside and outside the care home. Her favourite activity to do with the clients inside the care home is art projects because she loves seeing how artistic the clients are and how much they valued art from their childhoods. One day she was told by one of the residents she was painting next to that she had not picked up a paint brush since she was 18 years of age. If Ellen is not painting and chatting away with the clients, she is walking them to the local coffee shop, where she leads conversations about various topics of interest from the clients.

There is no better feeling than a feeling of satisfaction after watching a resident laugh or smile uncontrollably; this particular action certainly could never have any price tag attached to it.Volunteering has helped to increase her confidence and has given her a greater sense of community.