Friends of Milliner House

Other than being interested in saving people’s lives, Danny is a passionate twice-a-year gym goer and a football enthusiast who would be even more football-enthusiastic if only time allowed him to be. In addition to his studies, volunteering and other interests, Danny is also a part-time worker at an Italian restaurant.

Danny has always been ambitious and outspoken – only at the age of 12 he conducted an interview with the Deputy Prime Minister Nick Clegg via BBC’s School Report. He has also taken his stance in a radio interview against gun violence. “I like getting involved in projects and events in and out of school, I am always super active”, he explained.

During spring Danny found the opportunity to volunteer with Friends of Milliner via do-it.org, “I thought it would be a great thing to do, I didn’t have any commitments at the time and wanted to give back to the community, so I decided to become a Befriender”, he said. Danny’s aim was also to gain some experience relevant to his prospective course. He was put in contact with Friends of Milliner at once and has developed good relationships with the staff and the residents straightaway, “they were all very helpful”, he explained. “David then suggested that I volunteer with the Trolley Service, which works like a tiny shop on wheels for the residents”, Danny continued. “This way I got to know every single person at the care home”. Working with the residents has brought them and Danny closer together over time, “it means a lot when they recognise and trust you”, he emphasised.

Working with residents at a care home is an extremely interesting experience, especially when neurodegenerative conditions come to account. Many of the residents suffer from dementia, who due to the symptoms of memory loss tend to be quite repetitive, “I often go in and hear the same stories from the same people but I am so happy to just sit down and listen to them because that’s what makes the residents happy – to have someone attending to them”, Danny explained. Furthermore, attempts to address residents’ individual needs are vital whether it be speaking a bit louder to a resident with a hearing impairment or reintroducing one’s self multiple times to a resident who has already forgotten the volunteer’s name. However, at times these situations can be almost comical, “Once I spoke to a resident whose hearing was going and I started speaking much louder. They brought me right back to the ground with the ‘I’ve got dementia but I’m not deaf’ punchline”, Danny giggled whilst reminiscing. “It’s a constant learning process and as time goes by you just get better and richer of knowledge”, he added.

Volunteering has helped Danny develop a strong set of skills, particularly his communication skills, “before I thought I was good but I just keep learning more and more”, he explained. Patience and confidence are on the list of attributes that working with Friends of Milliner has evoked, “it can be difficult at times, but being patient is intrinsic in understanding others and their medical conditions”.  This was all possible thanks to all the time that Danny has devoted for the residents of Milliner Care Home, “I think this is indeed the greatest benefit of the role, forming these long-term relationships with people and catering for them”, he explained. “You would never be able to see how gratifying the feeling of a resident’s trust is unless you volunteered in such settings”. Being around the elderly has made an impact on the prospective medicine student so great that he now considers a career in geriatrics, “people at an advanced age need to be looked after with just as much care and devotion as others”, he explained. “It is so important to look after the elderly”, Danny emphasised. Loneliness amongst care home residents begins to be addressed more firmly and volunteers like Danny play a remarkable role in tackling the issue. “Volunteering with residents brings challenges but I would encourage anyone to go for it and give it a go as long as they can commit”, Danny stressed that consistency is key. “Nothing is more gratifying than knowing that you have made someone’s 10 minutes of the day better, even if they immediately forget about it. You then just do it again.”

The service offers residents of Milliner House Care Home a range of goods to purchase including books, music records, cards, toiletries, gifts, and sweets. The residents can make independent choices and treat themselves or their loved ones by choosing items from the “shop on wheels”.

Not only does Trolley Service respond to residents’ need of purchasing basic goods, but it also provides an opportunity to chat with volunteers on duty. Visiting the residents’ room on a regular basis allows volunteers to engage with residents and brighten their day with a chat. Conversation – a seemingly simple act – can make a great impact on an elderly person’s sense of well-being. The Trolley Service also captures some of the elements of life happening outside of the care home which residents long for the most. Incidental chit-chats resulting from the service stand a chance to become a beginning of friendships and meaningful relationships between residents and volunteers, allowing volunteers to play an active role in making residents’ lives more enjoyable.

As part of his role, he is patron of each of the friends groups in care homes.

Pictured here, he is talking to Nichole, project manager, and Kahlil who is newly appointed to the team. He was delighted to hear of the progress to date.

That being said, she devotes her volunteering time to the Milliner House Care Home. Presently, she still volunteers here on a weekly basis and looks at every possible opportunity to attend the volunteer hours, even while she cared for her two parents as well as her son and daughter at the same time. Ellen admires how much love the residents have for her and the warm feeling that surrounds the care home each day she volunteers. She has a lot of specific experience in her personal life of working with people who have dementia, but she spoke about how all of that experience in the hospitals was very much different from her volunteering role at Milliner House.

For many years, she cared for her father who suffered from a stroke as well as her mother who had chronic problems in her leg. Now, she cares for her daughter who has special needs and attends anger management classes with her son. There is a very close correlation to the ways in which she learned how to be more specific and direct when speaking with her son and daughter to how she communicates on a weekly-basis with the residents.

Her time at Milliner House Care Home has been different in many ways from her studies at the University as well as her daily routines at the hospital. She loves seeing how much closer her family has become with each other after she developed different social skills from the interaction with the residents.

At first, Ellen struggled with finding out what the residents loved to do, but after clarifying with staff, her volunteering time became more enjoyable and easier because she was able to put together an agenda of activities or topics to talk about that she knew would excite and energise the residents. Ellen works closely with the activities coordinator now to plan games and events for the clients inside and outside the care home. Her favourite activity to do with the clients inside the care home is art projects because she loves seeing how artistic the clients are and how much they valued art from their childhoods. One day she was told by one of the residents she was painting next to that she had not picked up a paint brush since she was 18 years of age. If Ellen is not painting and chatting away with the clients, she is walking them to the local coffee shop, where she leads conversations about various topics of interest from the clients.

There is no better feeling than a feeling of satisfaction after watching a resident laugh or smile uncontrollably; this particular action certainly could never have any price tag attached to it.Volunteering has helped to increase her confidence and has given her a greater sense of community.